Returns and Exchanges
Holiday 2016 Return Policy
Any full price online purchases made from December 8th until December 25th can be returned for store credit or exchange if an RA# is requested by January 2nd, 2017. After this time, no exchanges or store-credits will be issued and the standard Return Policy will apply (see below).
If for any reason you are not happy with your purchase, we will accept returns or exchanges on items that are returned in their original unworn, unwashed condition with all tags intact. Shoes will be accepted only if returned in their original, undamaged shoebox or bag.
We do not accept returns on apothecary, beauty, swimwear and undergarments.
Please email firstname.lastname@example.org within 5 days of receiving your order to be issued a Return Authorization Number (RA#). Returns must be postmarked within 5 days of receiving your RA# to be eligible for return/exchange. All returns that do not meet the 5 day requirement for RA# request will only be considered for online store credit or exchange. If an item(s) are returned for exchange, please inquire to be provided a return label.
Clients are responsible for their return shipping costs and any incurred import duties/taxes or customs charges on the package (on both original and return shipments) if opting for a monetary refund or store credit. Please note that original shipping costs are non-refundable. If there was a mistake in part of Mohawk General Store or in the case that the item received is defected/damaged, shipping costs for delivery and return will be compensated.
Please mail your return with the original receipt to the following address:
Mohawk General Store
4011 W Sunset Blvd
Los Angeles, CA 90029
Upon acceptance of the return package, refunds will be processed within 5 business days, at which time you will be notified by email. Please allow 5-7 business days for your refund to post to your account statement. Refunds will be given in the original method of payment.
We reserve the right to reject any returns/exchanges that do not comply with the conditions stated above. If your package is not accepted, it will be sent back to you at your expense and a refund will not be granted.
Returns on Sale Items
All items purchased on sale or with a promotional code are considered final sale. Items will not be eligible for return/exchange or store credit.
Price Adjustment Policy
Mohawk General Store offers a price adjustment policy for sale items that are purchased within 3 days prior to start date of sale. Adjustments must be claimed within 3 days of sale start date. Please note that the exact style and size must be available for purchase when your request is made. We are unable to offer price adjustments to items that were originally purchased on sale or with a promotional code or on items that are temporarily reduced in price.Sale price adjustments will be returned will be returned in the form of online store credit.