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Customer Service


For questions about your order, please email us at weborders@mohawkgeneralstore.com and include your order number in the subject line. For inquires regarding a specific product, please e-mail us at info@mohawkgeneralstore.com. You can also reach us by phone at (323) 522-6459, Monday-Friday from 11AM-7PM PST.

Order Processing

All orders placed Monday-Friday (excluding holidays) before 2PM PST will begin processing that day and ship within 48 hours, pending item availability and credit card verification. Orders placed after 2PM PST will begin processing the next business day. Orders placed on Friday after 2PM PST will begin processing the following Monday. Transit times do not include Saturday, Sunday or holidays.

Order processing cut-off times are provided as guidelines only, and do not take into account possible delays caused by item availability and payment verification. 

If you have any concern at all that your package will not make it on time please email us at weborders@mohawkgeneralstore.com or call us at 323-522-6459 before placing your order.

Year-Round Shipping Rates and Methods

Mohawk General Store utilizes UPS for all domestic orders. Please see the chart below for shipping options. These delivery timeframes for the mentioned methods only apply to US addresses within the contiguous 48 states.  

Over $250 - Free Ground Shipping

$8 - UPS Ground - (orders up to $250)

$20 - UPS 3 Day Select

$30 - UPS 2 Day Air

$40 - UPS Next Day Air Saver

Mohawk General Store offers free shipping on exchanges. Please inquire with weborders@mohawkgeneralstore.com to request return label for exchange.

Please note that orders will only be shipped once payment and delivery details have been approved. Delivery time frames begin from the date of dispatch.

All shipments valued over $500 will require signature upon delivery. Mohawk General Store will not assume the risk of loss and title for merchandise for any orders that opt for no signature requirement at checkout.

Order Processing

All orders placed online Monday-Friday (excluding holidays) before 2PM PST will begin processing that day and ship within 48 hours, pending item availability and credit card verification. Orders placed after 2PM PST will begin processing the next business day. Orders placed on Friday after 2PM PST will begin processing the following Monday. Transit times do not include Saturday, Sunday or holidays.

Order processing cut-off times are provided as guidelines only, and do not take into account possible delays caused by item availability and payment verification.

In-Store Pickup

If you would like to pick up an order in-store please email weborders@mohawkgeneralstore.com or call 323-522-6459.

Shipping Restrictions

Mohawk General Store does not offer Saturday delivery. Orders shipped to APO/FPO addresses and PO Boxes will ship out via USPS Priority Mail.

Tracking your order

Upon completion of your order, you will receive a shipment confirmation email, which will include a link that will direct you to updated tracking information.

International Shipping

Mohawk General Store uses DHL, USPS, UPS for all international deliveries. Rates are calculated based on destination and weight of the package. All additional taxes, customs and import duties levied by the client’s local government are the responsibility of the client.

Items will be shipped from Los Angeles, CA with an official invoice declaring the exact total of merchandise purchased in US dollars. 

Return Policy

If for any reason you are not happy with your purchase, we will accept returns or exchanges on items that were purchased at full price and that are returned in their original unworn, unwashed condition with all tags intact. Shoes will be accepted only if returned in their original, undamaged shoebox or bag.

We do not accept returns on jewelry, sunglasses, apothecary, beauty, intimates, and swimwear.

Please email weborders@mohawkgeneralstore.com within 5 days of receiving your order to be issued a Return Authorization Number (RA#). Returns must be postmarked within 5 days of receiving your RA# to be eligible for return/exchange. All returns that do not meet the 5-day requirement for RA# request will only be considered for online store credit or exchange. If an item(s) are returned for exchange, please inquire to be provided a return label.

Clients are responsible for their return shipping costs and any incurred import duties/taxes or customs charges on the package (on both original and return shipments) if opting for a monetary refund or store credit. Please note that original shipping costs are non-refundable. If there was a mistake on the part of Mohawk General Store, or in the case that the item received is defected/damaged, shipping costs for delivery and return will be compensated.

Please mail your return with the original receipt to the following address:

Mohawk General Store

ATTN: Returns

RA# ____

4011 W Sunset Blvd

Los Angeles, CA 90029 


Upon acceptance of the return package, refunds will be processed within 5 business days, at which time you will be notified by email. Please allow 5-7 business days for your refund to post to your account statement. Refunds will be given in the original method of payment.

We reserve the right to reject any returns/exchanges that do not comply with the conditions stated above. If your package is not accepted, it will be sent back to you at your expense and a refund will not be granted.

Please note that our company return policy differs for in-store and online purchases. To avoid any confusion please adhere to the following instructions if you wish to return an online order at a store location:

If you are local to Los Angeles and would prefer to return your item(s) in store, you must email weborders@mohawkgeneralstore.com to request an RA#. A member from our customer service team will then respond with approval that the item can be brought in to one of our store locations for an in-store return. 

Returns on Sale Items

All items purchased on sale or with a promotional code are considered final sale. Items will not be eligible for return/exchange or store credit.

Discount Codes & Temporary Promotions

Discount codes may not be combined with other discount offers or promotions. Offer may not be applied to previous purchases, gift cards, shipping fees, or taxes. Discount applied before shipping, handling, and tax. Some exclusions may apply.

SMOCK Free Domestic Shipping Promotion

This promotion begins on Thursday June 27, 2019 12:00am PST and ends on July 31, 2019 11:59 PST. The promotion grants the purchaser free domestic ground shipping within mainland United States on SMOCK merchandise only. Promotion will not be applied on orders which contain merchandise of any other brand sold on mohawkgeneralstore.com or smock.co. If your order meets the criteria, the free shipping option will be available to select upon checkout. The promotion will not be granted on previous orders, even if the order met the criteria of this current promotion. If purchasing merchandise of any brand besides SMOCK, it is advised that you place separate orders. All other terms & conditions as stated on this page apply. If a return of any product purchased is necessary, the purchaser is responsible for return shipping charges.

Price Adjustment Policy

Mohawk General Store offers a price adjustment policy for sale items that are purchased within 3 days prior to start date of sale. Adjustments must be claimed within 3 days of sale start date. Please note that the exact style and size must be available for purchase when your request is made. We are unable to offer price adjustments to items that were originally purchased on sale or with a promotional code or on items that are temporarily reduced in price.

Sale price adjustments will be returned in the form of online store credit only.