For questions about your order, please email us at email@example.com and include your order number in the subject line. For inquires regarding a specific product, please e-mail us at firstname.lastname@example.org. You can also reach us by phone at (323) 522-6459, Monday-Friday from 11AM-7PM PST.
All orders placed Monday-Friday (excluding holidays) before 2PM PST will begin processing that day and ship within 48 hours, pending item availability and credit card verification. Orders placed after 2PM PST will begin processing the next business day. Orders placed on Friday after 2PM PST will begin processing the following Monday. Transit times do not include Saturday, Sunday or holidays.
Order processing cut-off times are provided as guidelines only, and do not take into account possible delays caused by item availability and payment verification.
If you have any concern at all that your package will not make it on time please email us at email@example.com or call us at 323-522-6459 before placing your order.
Year-Round Shipping Rates and Methods
Mohawk General Store utilizes UPS for all domestic orders. Please see the chart below for shipping options. These delivery timeframes for the mentioned methods only apply to US addresses within the contiguous 48 states.
Over $250 - Free Ground Shipping
$8 - UPS Ground - (orders up to $250)
$20 - UPS 3 Day Select
$30 - UPS 2 Day Air
$40 - UPS Next Day Air Saver
Mohawk General Store offers free shipping on exchanges. Please inquire with firstname.lastname@example.org to request return label for exchange.
Please note that orders will only be shipped once payment and delivery details have been approved. Delivery time frames begin from the date of dispatch.
All shipments valued over $500 will require signature upon delivery. Mohawk General Store will not assume the risk of loss and title for merchandise for any orders that opt for no signature requirement at checkout.
If you would like to pick up an order in-store please email email@example.com or call 323-522-6459.
Mohawk General Store does not offer Saturday delivery. Orders shipped to APO/FPO addresses and PO Boxes will ship out via USPS Priority Mail.
Tracking your order
Upon completion of your order, you will receive a shipment confirmation email, which will include a link that will direct you to updated tracking information.
Mohawk General Store uses DHL, USPS, UPS for all international deliveries. Rates are calculated based on destination and weight of the package. All additional taxes, customs and import duties levied by the client’s local government are the responsibility of the client.
Items will be shipped from Los Angeles, CA with an official invoice declaring the exact total of merchandise purchased in US dollars.
If for any reason you are not happy with your purchase, we will accept returns or exchanges on items that were purchased at full price and that are returned in their original unworn, unwashed condition with all tags intact. Shoes will be accepted only if returned in their original, undamaged shoebox or bag.
We do not accept returns on jewelry, sunglasses, apothecary, beauty, intimates, and swimwear.
Please email firstname.lastname@example.org within 5 days of receiving your order to be issued a Return Authorization Number (RA#). Returns must be postmarked within 5 days of receiving your RA# to be eligible for return/exchange. All returns that do not meet the 5-day requirement for RA# request will only be considered for online store credit or exchange. If an item(s) are returned for exchange, please inquire to be provided a return label.
Clients are responsible for their return shipping costs and any incurred import duties/taxes or customs charges on the package (on both original and return shipments) if opting for a monetary refund or store credit. Please note that original shipping costs are non-refundable. If there was a mistake on the part of Mohawk General Store, or in the case that the item received is defected/damaged, shipping costs for delivery and return will be compensated.
Please mail your return with the original receipt to the following address:
Mohawk General Store
4011 W Sunset Blvd
Los Angeles, CA 90029
Upon acceptance of the return package, refunds will be processed within 5 business days, at which time you will be notified by email. Please allow 5-7 business days for your refund to post to your account statement. Refunds will be given in the original method of payment.
We reserve the right to reject any returns/exchanges that do not comply with the conditions stated above. If your package is not accepted, it will be sent back to you at your expense and a refund will not be granted.
Please note that our company return policy differs for in-store and online purchases. To avoid any confusion please adhere to the following instructions if you wish to return an online order at a store location:
If you are local to Los Angeles and would prefer to return your item(s) in store, you must email email@example.com to request an RA#. A member from our customer service team will then respond with approval that the item can be brought in to one of our store locations for an in-store return.
Holiday 2019/2020 Return Policy
In an effort to accommodate the returns that come with holiday gifting, our adjusted return policy is as follows:
Orders placed on or after November 28, 2019 through December 24, 2019 are eligible for return until January 3rd, 2020. The Return Authorization Number (RA#) must be requested by 11:59pm PST on January 3, 2020 and the merchandise must be returned to our online department no later than January 10, 2020. All other return specifications stated in our year-round return policy still apply.
In the case that the client returning the item is not the original purchaser, store credit can be given in the amount of the original purchase price not including shipping. When requesting your RA#, please specify that you would like store credit.
Returns on Sale Items
All items purchased on sale or with a promotional code are considered final sale. Items will not be eligible for return/exchange or store credit.
Discount Codes & Temporary Promotions
Discount codes may not be combined with other discount offers or promotions. Offer may not be applied to previous purchases, gift cards, shipping fees, or taxes. Discount applied before shipping, handling, and tax. Some exclusions may apply.
Price Adjustment Policy
Mohawk General Store offers a price adjustment policy for sale items that are purchased within 3 days prior to start date of sale. This does not apply to temporary promotions. Adjustments must be claimed within 3 days of sale start date. Please note that the exact style and size must be available for purchase when your request is made. We are unable to offer price adjustments to items that were originally purchased on sale or with a promotional code or on items that are temporarily reduced in price.Sale price adjustments will be returned in the form of online store credit only.