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FAQ


For questions about your order, please email us at weborders@mohawkgeneralstore.com and include your order number in the subject line. For all other inquires, please e-mail us at info@mohawkgeneralstore.com.

 

Order Processing

All orders placed Monday-Friday (excluding holidays) before 2PM PST will begin processing that day and ship within 2 business days, pending item availability and credit card verification. Orders placed after 2PM PST will begin processing the next business day. Orders placed on Friday after 2PM PST will begin processing the following Monday. Transit times do not include Saturday, Sunday or holidays.

Order processing cut-off times are provided as guidelines only, and do not take into account possible delays caused by item availability and payment verification. 

If you have any concern at all that your package will not make it on time please email us at weborders@mohawkgeneralstore.com and we will respond within 24 hours.

Year-Round Shipping Rates and Methods

Mohawk General Store utilizes UPS for all domestic orders. Please see the chart below for shipping options. These delivery timeframes for the mentioned methods only apply to US addresses within the contiguous 48 states.  

Free - UPS Domestic Ground Over $250 USD

$10 - UPS Ground

$20 - UPS 2 Day Air

$30 - UPS Next Day Air Saver

Please note that orders will only be shipped once payment and delivery details have been approved. Delivery time frames begin from the date of dispatch.

All shipments valued over $400 will require signature upon delivery. Mohawk General Store will not assume the risk of loss and title for merchandise for any orders that opt for no signature requirement at checkout.

Shipping Restrictions

Mohawk General Store does not offer Saturday delivery. Orders shipped to APO/FPO addresses and PO Boxes will ship out via USPS Priority Mail.

Tracking your order

Upon completion of your order, you will receive a shipment confirmation email, which will include a link that will direct you to updated tracking information.

International Shipping

Mohawk General Store uses DHL, USPS, UPS for all international deliveries. Rates are calculated based on destination and weight of the package. All additional taxes, customs and import duties levied by the client’s local government are the responsibility of the client.

Items will be shipped from Los Angeles, CA with an official invoice declaring the exact total of merchandise purchased in US dollars. 



Online Return Policy

If for any reason you are not happy with your purchase, we will accept returns or exchanges on items that were purchased at full price and that are returned in their original unworn, unwashed condition with all tags intact within 7 days from delivery. Shoes will be accepted only if returned in their original, undamaged shoebox or bag.

To be eligible, all returns must be initiated within 7 days of receiving your order.

Home, apothecary, beauty, grooming, intimates and swimwear are FINAL SALE.

Please note that our company return policy differs for in-store and online purchases. All online returns must be authorized and processed through the Returns Portal below and cannot be dropped off or returned in store. 

START A RETURN

Once your return has been authorized through the returns portal, a return label will be provided, and the cost of return shipping will be deducted from the refund amount. In the event of an exchange will cost of return shipping will be waived.

If there was a mistake on the part of Mohawk General Store, or in the case that the item received is defected/damaged, shipping costs for delivery and return will be compensated.

The client is responsible for any incurred import duties/taxes or customs charges on the package (on both original and return shipments) if opting for a monetary refund or store credit. Original shipping costs are non-refundable.

Upon acceptance of the return package, refunds will be processed within 5-7 business days, at which time you will be notified by email. Please allow 5-7 business days for your refund to post to your account statement. Refunds will be given in the original method of payment.

While the return is in transit, clients will be given a temporary voucher in the amount of the return total. This is valid and can be redeemed on another purchase up until the returned merchandise is received and processed. If the voucher is not redeemed while the return is in transit. The voucher will become inactive and the client will recieve their refund. If all or part of the voucher is used, this amount will be deducted from the total refund amount.

We reserve the right to reject any returns/exchanges that do not comply with the conditions stated above. If your package is not accepted, it will be sent back to you at the clients expense and a refund will not be granted. 

 

Returns on Sale Items

All items purchased on sale or with a promotional code are considered final sale. Items will not be eligible for return/exchange or store credit, no exceptions.

Discount Codes & Temporary Promotions

Discount codes may not be combined with other discount offers or promotions. Offer may not be applied to previous purchases, gift cards, shipping fees, or taxes. Discount applied before shipping, handling, and tax. Some exclusions may apply. WELCOME10 discount is only eligible for Full Price items, and the minimum order requirement is $25 USD. Full price items used with the WELCOME10 discount are eligible for return/exchange within the 7 day return policy.

Price Adjustment Policy

Mohawk General Store offers a price adjustment policy for sale items that are purchased within 3 days prior to start date of sale. This does not apply to temporary promotions. Adjustments must be claimed within 3 days of sale start date. Please note that the exact style and size must be available for purchase when your request is made. We are unable to offer price adjustments to items that were originally purchased on sale or with a promotional code or on items that are temporarily reduced in price.

Sale price adjustments will be returned in the form of online store credit only.

 

For any questions regarding the return policy, please the Returns & Terms page.